This Refund and Returns Policy outlines the terms and conditions for requesting refunds, returns, or replacements for orders placed with WHIPPEDCO LTD (“we”, “us”, “our”), a private limited company registered in England and Wales with Company Number 16577955, and registered office at 61 Ernest Road, Hornchurch, England, RM11 3JN. By placing an order with us, you agree to the terms set out below. This policy is supplementary to our Terms of Service and Privacy Policy.

Eligibility for Refunds

We understand that occasionally issues may arise with your order, and we aim to resolve them fairly. You may be eligible for a full or partial refund, or a replacement order, in the following circumstances:

• Your order is canceled before food preparation has begun (full refund).
• Incorrect items are delivered (e.g., you ordered a burger but received a wrap), and you notify us within 2 hours of delivery.
• Items are missing from your order, and you notify us within 2 hours of delivery, providing your order number and details of the missing items.
• Food is delivered in an unsatisfactory condition (e.g., cold, spoiled, or inedible), and you provide evidence (e.g., photos) to support your claim within 2 hours of delivery.
• Your order is significantly delayed (more than 30 minutes beyond the estimated delivery time) without prior notification from us, and the food is no longer in good condition upon delivery.

Non-Eligible Refund Cases

We reserve the right to refuse a refund in the following circumstances, in compliance with UK consumer law:

• Cancellation requests made after food preparation has started (ingredients have been used and resources allocated).
• Complaints or refund requests made more than 2 hours after delivery, unless exceptional circumstances are proven.
• Dissatisfaction with food taste, portion size, or personal preference (we strive to maintain consistent quality, but taste is subjective).
• Food deterioration due to delayed collection after delivery, or leaving the order unattended.
• Errors in delivery address or contact details provided by you, leading to non-delivery or delayed delivery.

Refund Process

To request a refund, please follow these steps promptly to ensure we can resolve your request efficiently:

1. Contact us via phone (+44 7878 503661) or email (hi@whippedco.co.uk) within 2 hours of delivery, providing your order number, full name, contact details, and a clear description of the issue.
2. If applicable, provide evidence to support your claim (e.g., photos of incorrect/missing items, spoiled food).
3. Our team will review your request within 24 hours and contact you to confirm eligibility and next steps.
4. If your refund is approved, we will process it using the same payment method used to place the order. Refunds may take 3-5 working days to appear in your account, depending on your bank or payment provider.
5. For replacement orders, we will arrange for the correct items to be delivered to you as soon as possible, free of charge.

Returns Policy

Due to the perishable nature of our food products, we do not accept physical returns of delivered food items. In cases where a refund or replacement is approved (as outlined in the Eligibility section), you do not need to return the incorrect or unsatisfactory items. We may request photos or other evidence to verify the issue, but no physical return is required.

If you receive an incorrect item and opt for a replacement, we will deliver the correct item to you, and you may keep or dispose of the incorrect item at your discretion.

WHIPPEDCO LTD | Company No. 16577955 | Registered Address: 61 Ernest Road, Hornchurch, England, RM11 3JN

Contact for Refund Inquiries: hi@whippedco.co.uk | Phone: +44 7878 503661

This Refund and Returns Policy is compliant with the UK Consumer Rights Act 2015 and applicable payment security standards.